Last updated: 16 October 2026. Template for review by a German lawyer. Replace every item in square brackets.
Service packages and custom work
You can cancel and receive a full refund before work begins. After work has begun, we refund the unused part of the fee, less work already completed and delivered. Completed milestones are not refundable.
Right of withdrawal for consumers
Consumers also have the statutory right of withdrawal described on our Right of Withdrawal page. It applies in addition to this policy.
If we cannot deliver
If we are unable to deliver the service you ordered, we refund you in full for the part not delivered.
Third-party costs
Domains, hosting, plugins, licences, store fees and advertising budgets paid to third parties on your behalf are not refundable once purchased.
Subscriptions and care plans
You can cancel at any time before your next billing date by emailing contact@softingerlabs.com. Cancellation takes effect at the end of the current period. We do not refund the current period.
Charged in error
If you were charged the wrong amount or twice, contact us and we will correct it promptly.
How to request a refund
Email contact@softingerlabs.com with your order number, the email used to pay and the reason. We reply within two business days. Approved refunds go back to the original payment method within 5 to 10 business days, depending on your bank or payment provider.
Chargebacks and disputes
Please contact us first. We resolve issues quickly and can often refund faster than a card dispute.