Last updated: 16 October 2026. Template for review by a German lawyer. Replace every item in square brackets.
Right of withdrawal for consumers
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day the contract was concluded. To exercise your right of withdrawal, you must inform us (Softinger Labs [legal form], Koloniestr. 81, 13359 Berlin, Germany, email: contact@softingerlabs.com, phone: [phone number]) of your decision by a clear statement, for example by email or letter. You may use the model form below, but it is not mandatory. To meet the deadline it is sufficient to send your notice before the period expires.
Effects of withdrawal
If you withdraw, we will refund all payments received without undue delay and no later than 14 days from receipt of your notice. We use the same payment method you used, unless expressly agreed otherwise. You will not be charged any fees for the refund.
Services started during the withdrawal period
If you asked us to begin the service before the withdrawal period ends, you pay a reasonable amount for what has been provided up to the time of withdrawal. The right of withdrawal expires early once we have fully performed the service, provided we began only after your express consent and your confirmation that you lose your right of withdrawal on full performance.
No right of withdrawal for businesses
The statutory right of withdrawal applies to consumers only.
Model withdrawal form
(Complete and return this form only if you want to withdraw.)
To Softinger Labs [legal form], Koloniestr. 81, 13359 Berlin, Germany, email: contact@softingerlabs.com
I/We hereby withdraw from the contract concluded by me/us for the provision of the following service: [name of service]. Ordered on: [date]. Name: [name]. Address: [address]. Date and signature (only for notice on paper).
Further refunds
Beyond the statutory right of withdrawal, we refund amounts charged by mistake or twice on request without undue delay.